Let's Talk Software

Even if you're not looking for custom software development, we're happy to chat about agile processes, tech stacks, architecture, or help with your ideas. Enter your contact information below and a member of our team will contact you.


    Clients who trust us to deliver on their custom software needs.
    Tonal Logo
    Aquabyte Logo
    More Cashback Rewards Logo
    MasterControl Logo
    Little Passports Logo
    Mido Lotto Logo

    home

    6 common reasons for miscommunication at work (and how to avoid them)

    6 common reasons for miscommunication at work (and how to avoid them)

    Share this article:

    “Next year’s annual customer event will be held in Austin. Please start planning immediately. Be prepared to connect in a few months to present the details of your plan.”

    The marching orders from your boss are clear. An event in Austin. Next year. As the Head of Events at your organization, you waste no time … diving headfirst into the plans.

    Fast forward to “a few months later,” and you present your plan to the C-suite. Someone raises their hand when the first slide appears, “Why does that say ‘Austin?’ Our annual event is in Boston.”

    Silence. Embarrassment. Awkwardness. Frustration.

    And wasted time.
    And wasted money.

    According to The Cost of Poor Communications — a survey of 400 companies with 100,000 employees — the average loss per company is $62.4 million per year due to inadequate communication to and between employees.

    $62.4 million per year.

    In another study from The EconomistCommunication barriers in the modern workplace, 44% of respondents said communication barriers are leading to a delay or failure to complete projects. Additionally, 31% reported poor communication resulting in low morale, 25% in missed performance goals, and 18% in lost sales.

    In short, miscommunication is having many negative impacts on organizations, teams, and their employees.

    6 common causes of miscommunication

    While the causes for miscommunication can be varied (and some specific to the individual, the team, or the organization), here are 6 of the more common reasons teams struggle with effective communication.

    In no particular order …

    1. Poor team chemistry

    If any team is to have success, they must find ways to work well together. Poor team chemistry often results in conflicts and miscommunication. This is not only bad on an individual level (unhappy employees), it can also be a detriment to the project … and the organization as a whole.

    How to fix: Team dynamics can be established and reinforced through daily standup meetings, weekly project calls, individual check-ins, and team-building activities. The better a team knows one another, the more likely they’ll be to communicate effectively.

    2. Making assumptions

    Accepting something as accurate without having proof, often based on incomplete (or sometimes even wrong) information. When team members make assumptions — without asking for clarification — bad things tend to happen. See Austin vs. Boston example in the intro.

    How to fix: Take the extra time to ask a follow-up question until you are certain you understand. Repeat back what you heard, “To confirm, you are saying that … Is that right?”

    3. Not practicing active listening

    Are you listening so you know when there is a break in the conversation … so YOU can talk? That’s called “listening to talk” and quite the opposite of active listening. Active listening requires full concentration so you, the listener, can understand and effectively respond to what the other person is saying.

    How to fix: Turn off alerts. Close your laptop (unless you are on a video conference!). Make eye contact with the speaker. Repeat back what they said to ensure complete understanding.

    4. Choosing the wrong channel

    Email. Slack. Phone. Text. In-person meeting. Virtual (video) meeting. LinkedIn message. In-app message. So many choices. While there is never a perfect communication channel, sometimes one is better than the other. And if you choose the “wrong” channel, messages can get lost, delayed, or left unread.

    How to fix: Work with your team to establish “communication channel norms.” Agree on what channels will be used for specific types of conversations. Note: This is often unique per organization and even per team.

    5. Not having an open mind

    Closed-mindedness is a communication killer. It’s one thing to have strong convictions; totally different not to be open to hearing ideas that differ from your beliefs.

    How to fix: Build and foster a team culture that is open to new ideas and perspectives.

    6. Lack of transparency

    Organizations and teams that operate on a “need to know” basis are doing a disservice to their employees by not being open and forthright. Lack of openness and transparency can have substantial negative impacts on morale and productivity — and result in an overwhelming miscommunication.

    How to fix: Take the time to showcase the work of all members of your team. This will help provide a “bigger picture” of what’s happening in your organization by highlighting each and every task.

    DJ Waldow

    Share this article:
    President & Chief Executive Officer

    About the author...

    Michael Manzo has nearly than 30 years of experience managing all aspects of software development including product management, user experience and interface design, engineering, quality assurance and marketing. Michael has served as President and CEO of CodeStringers since September 2014, having served as the company’s founding Chief Product Officer from July 2012. Prior to CodeStringers, Michael was Chief Marketing, Product and Strategy Officer at Openet, a leading global provider of transactional business and operational support system (B/OSS) software for telecom and cable firms, where he led marketing, product management, strategic planning and growth initiatives for the company. Manzo joined Openet as part of a turn-around team and, during his tenure, Openet grew from $15m in annual revenue to more than $150m, became the worldwide market share leader in the company’s primary product category, and developed a widely recognized reputation as the telecom infrastructure industry thought leader. Previously, Michael was Vice President of Products and Marketing for Traverse Networks, a fixed mobile convergence enterprise solution provider, which was acquired by Avaya. Michael has also held executive positions at Voice Access Technologies, Omnisky (acquired by EarthLink), Telocity (acquired by Hughes DirecTV), and Notify Technology Corporation. Michael has a BA in Journalism from the University of New Hampshire. In his spare time, Michael is an amateur woodworker, building indoor and outdoor furniture for friends and family. Until injuries sidelined him, Michael was an accomplished triathlete, having completed six Ironman distance races and numerous shorter distance races. Michael also served nine years in the U.S. Army Reserves and National Guard being honorably discharged as a Sergeant.

    Scroll to Top